Five tools that don't talk
A CRM, a billing tool, a store, WhatsApp and Excel, each with part of the customer.
With TurtleOne customer record from first enquiry to final payment.
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Terrapin reseller and implementation partner
Terrapin's AI-native platform, live in your business in weeks.
Image · 5:4Terrapin dashboard on a laptop in a client's office
Image · 1:1A Terrapin AI agent on a phone
- One platformMarketing, commerce, CRM, service and billing
- AI built inDigital Marketeer, Receptionist and Service agents
- Your languageEnglish, Hindi, Gujarati and more
- Fixed planScope, timeline and go-live criteria agreed up front
- Local supportIndia-based team and annual support plans
The real problem
Most growing businesses don't lack tools. They lack one revenue system.
Enquiries, quotes, orders, service and payments sit in different apps, sheets and phones. Terrapin brings them into one system with AI working inside it.
Software bought, never adopted
Licences are paid for, but teams go back to WhatsApp and spreadsheets within months.
With TurtleImplementation with training, champions and 30 days of hypercare.
AI added as an afterthought
A chatbot sits on the website, disconnected from sales, service and billing.
With TurtleAI agents built into each workflow, using live data.
Reports stitched together in Excel
Every month-end, someone spends days merging exports to answer simple questions.
With TurtleLive dashboards from one set of data.
The Terrapin platform
One AI-native platform for sales, marketing, service and billing
Terrapin is a separate product company. Turtle resells Terrapin and implements and supports it for your business. Start with one suite and add more as you grow.
Agentic AI platform
AI digital workers for sales, marketing and service, plus one chat window across your systems.
- Digital Marketeer, Digital Receptionist and Customer Service Agent
- Agents trained in plain English, including your business rules
- Voice, WhatsApp, chat and email
- One chat window to ask questions of several systems
- English, Hindi, Gujarati and more
Digital Marketing Platform
Strategy, ad plans, execution and review in one marketing system.
- Campaign and content planning
- Ad plans and budgets by channel
- WhatsApp, email and SMS campaigns
- Lead capture into the CRM
- Performance review and improvement
eCommerce Platform
Online selling for consumer brands, B2B buyers and services.
- Several stores and brands in one admin
- B2B ordering and services commerce
- AI bots for product questions and orders
- Inventory and billing built in
- Service desk for after-sales
CRM and Revenue Platform
Every step from lead to cash on one customer record.
- Lead capture from visiting cards, Google Maps and Apollo
- Mass email, WhatsApp and voice outreach
- Opportunities and forecasting
- Quote to order to invoice, with approvals
- POS, QR and SMS payments, field sales and delivery tracking
Service Management
A service desk and contact centre for customer requests.
- Forms for any kind of request
- Tickets with owners and deadlines
- Workflows and escalations
- Service history on the customer record
- Feedback after every resolution
Billing
Invoices, payments and collections without re-typing.
- GST invoices from orders
- Payment links by UPI, QR and SMS
- Collection reminders
- Payment status on the customer record
- Point-of-sale billing for counters
How Terrapin fits with what you already run
Terrapin's AI orchestration layer sits between your customers and teams and the systems you already use.
Customers and teams
Voice callsWhatsAppWebsite chatEmailStaff chat
Terrapin AI orchestrationOne conversation layer. Several agents work together, each trained in plain English on your rules.
Digital MarketeerDigital ReceptionistCustomer Service AgentSales agentCollections agent
Your systems
Terrapin CRM and CommerceSAPOracleOdooTallyPayment gateways
Terrapin at work
A working day on Terrapin, in four businesses like yours
Each journey runs on one system, from the first touch to the final rupee, with AI agents doing the routine work.
Illustrative journeys. What runs automatically depends on the modules and rules you choose.
Why implement with Turtle
Six reasons to implement Terrapin with Turtle
Software alone doesn't change how a business runs. A good implementation does.
Process first, software second
We map how you sell, serve and bill today before we configure a single screen.
- Turtle
- Terrapin fitted to your process
- DIY
- Default settings, then workarounds
Connected to what you already run
SAP, Oracle, Odoo, Tally, WhatsApp, payment gateways and your website, integrated and tested.
- Turtle
- One flow across systems
- DIY
- Exports and re-typing
AI agents trained on your business
Your products, prices and rules written in plain English, then tested on real conversations before go-live.
- Turtle
- Agents that know your business
- DIY
- Generic answers
Adoption, not just go-live
Role-based training, internal champions and 30 days of hypercare after launch.
- Turtle
- Teams that actually use it
- DIY
- Logins nobody uses
Close to the product team
We work closely with Terrapin's product team, so questions, fixes and feature requests move quickly.
- Turtle
- Faster answers and fixes
- DIY
- Support tickets in a queue
One partner after go-live
Annual support, enhancements, new modules and new agents from the same team.
- Turtle
- Continuity as you grow
- DIY
- A new vendor for every change
Implementation services
Everything it takes to get Terrapin working in your business
Implementation covers the work up to go-live. Adoption and support keep the system and the agents improving afterwards.
Up to go-live
Implementation
A fixed-scope project that takes you from discovery to a live, integrated Terrapin system.
Measured byGo-live on plan, data accuracy, users active
Discovery and solution design
Understand how you work and design how Terrapin will support it.
- Process workshops with each team
- Current systems and data review
- Solution design and module plan
- Go-live criteria agreed in writing
Configuration and data migration
Set up Terrapin and move your data in, clean.
- Pipelines, forms, approvals and price lists
- Roles, permissions and dashboards
- Customer, product and open-order migration
- Data checks before go-live
Integration
Connect Terrapin to the rest of your business.
- ERP and accounting: SAP, Oracle, Odoo, Tally
- WhatsApp Business API, email and telephony
- Payment gateways and your website
- Testing with real transactions
AI agent set-up
Put AI digital workers to work in your workflows.
- Use case and guardrails for each agent
- Knowledge base and business rules in plain English
- Voice and language set-up
- Testing on real scenarios before launch
After go-live
Adoption and support
Training, hypercare and ongoing support so the system keeps working as your business changes.
Measured byActive users, ticket resolution time
Training and change
Help every team use Terrapin from day one.
- Role-based training for sales, service and accounts
- Short videos and quick guides
- Internal champions in each team
- Refresher sessions for new staff
Go-live and hypercare
A calm launch and close support in the first month.
- Cut-over plan and go-live checklist
- Daily check-ins in the first two weeks
- 30 days of priority support
- Fixes and quick improvements
Annual support and enhancements
Keep improving after launch.
- Support with agreed response times
- Configuration changes and new reports
- New modules and agents as you grow
- Quarterly business review
Also available:Data clean-upCustom reports and dashboardsCustom apps on TerrapinDealer and customer portalsExtra training batches
Terrapin subscriptions and usage charges are billed as per the Terrapin price list. Implementation and support are quoted by Turtle.
Our work
Businesses running on Terrapin with Turtle
Each story shows what changed after go-live. Ask us for a reference call during your demo.
Image · 16:10Sales team using Terrapin on a laptop
Manufacturing · CRM
[Client name]: from visiting cards to invoices on one system
[X days]lead to quote
[X%]orders without re-typing
Image · 16:10Hospital reception
Healthcare · AI agents
[Client name]: after-hours calls answered by the Digital Receptionist
[X%]calls answered
[X]appointments a month
Image · 16:10Online store on a phone
Food · eCommerce
[Client name]: online orders, stock and billing in one place
[X%]repeat orders
[X hrs]saved a week
Brands we work with
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Bracketed figures are placeholders. Replace them with approved client numbers before publishing.
ROI
What the differences are worth: Terrapin vs separate tools vs a large suite
The comparison shows where each option stops. The calculator puts a number on manual work and overlapping software today.
| What you get | Separate tools | Large CRM or ERP suite | Terrapin with Turtle |
|---|---|---|---|
| Modules | One tool per job | Broad, but complex | Marketing, commerce, CRM, service and billing |
| AI | Add-ons, if any | Extra licences, mostly in English | AI agents built in, in Indian languages |
| Data | Copied between apps | One system, heavy to change | One customer record, simple to change |
| Time to value | Fast to start, slow to connect | 6 to 18 months | Weeks for the first suite |
| Implementation | You do it | Large consulting teams | Fixed-scope plan with a named team |
| Cost of ownership | Many subscriptions | High licences and consultants | Subscription plus usage, priced for mid-size businesses |
| Support | Each vendor separately | Tiered, often offshore | India-based team, annual plan |
How to get started
Six steps from first demo to a live Terrapin system
A clear plan with milestones, owners and go-live criteria. A typical first suite goes live in six to ten weeks.
- 1Week 0 · 45 minutes
Discovery call
You tell us how you sell, serve and bill today, and what is not working.
You getA shortlist of modules worth a closer look
- 2Week 1
Process review and demo
We review your process and show Terrapin running your own workflow, not a generic demo.
You getA demo on your workflow and a gap list
- 3Week 2
Solution design and proposal
Modules, integrations, agents, plan, team and fees, with subscription and implementation shown separately.
You getA written solution design and project plan
- 4Week 2 to 3
Agreement and kick-off
Agreement, project team on both sides, and a kick-off workshop.
You getA dated plan with milestones
- 5Weeks 3 to 8
Build, migrate and train
Configuration, data migration, integrations, AI agents and user training, with weekly demos.
You getUser acceptance testing sign-off
- 6Go-live + 30 days
Go-live and hypercare
Cut-over, daily check-ins and priority support, then hand-over to annual support.
You getA stable system your teams use
Our project rhythm
A fixed cadence during the project and after go-live.
WeeklyProject status
- Progress against plan
- Decisions needed
- Demo of what was built
MonthlySteering review
- Milestones and risks
- Scope changes
- Adoption numbers
Every quarterBusiness review
- Results and usage
- New modules or agents
- Support performance
FAQ
Questions buyers ask before choosing Terrapin
Can't find yours? Ask us directly.
Is Terrapin Turtle's own product?
No. Terrapin Software is a separate product company. Turtle resells Terrapin and provides implementation and support.
Can we start with one module?
Yes, and most businesses do. Start with the suite that fixes your biggest problem, such as CRM or AI agents, and add more later on the same customer record.
How is Terrapin priced?
A subscription for the modules you use plus usage-based charges for AI calls and messages. Implementation and annual support are quoted separately by Turtle. Your proposal shows all of it.
Can you move our data from Excel, Tally or another CRM?
Yes. We migrate customers, contacts, products and open orders, and check the data with your team before go-live.
Will it work with SAP, Oracle or Odoo?
Yes. Terrapin is designed to work on top of the systems you already run. We confirm each integration during solution design.
How long does implementation take?
A first suite typically takes six to ten weeks, depending on integrations and data. The plan is agreed before work starts.
What languages do the AI agents speak?
English, Hindi, Gujarati and other languages. Business rules are written in plain English, so your team can read and change them.
What support do we get after go-live?
30 days of hypercare, then an annual support plan with agreed response times, changes, new reports and quarterly reviews.
See your own workflow running on Terrapin
Book a Terrapin demo. We review how you sell, serve and bill today and show it working in Terrapin, with AI agents doing the routine work.
