Calls missed after hours and at peak times
The phone rings during lunch, late evening and Sundays. Those callers try someone else.
With TurtleEvery call and chat answered, then booked or routed.
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AI agents for customer-facing teams
AI agents that answer every customer, day and night.
Image · 5:4A customer chatting with your AI agent on WhatsApp
Image · 1:1Voice call with the AI agent
- 24 × 7Every call, chat and enquiry answered
- Your languageEnglish, Hindi, Gujarati and more
- 30 to 90 daysTo a measured result on one use case
- Your systemsReads and updates your CRM, ERP and calendar
- Human handoverYour team takes over with the full conversation
Where customers slip away
Customers don't wait. Most teams can't answer them all.
Busy teams lose customers in the same four places. None of them need more staff to fix.
The same twenty questions, all day
Prices, timings, order status and directions take most of your team's time.
With TurtleThe agent answers from knowledge you approve.
Leads followed up once, then forgotten
A first call is made, the customer is busy, and nobody tries again.
With TurtleThe agent follows up until it gets a yes, a no or a booking.
Payments chased by phone
Staff spend hours calling for fees, instalments and overdue invoices.
With TurtleReminders, payment links and promise-to-pay tracking.
Agent journeys
What an AI agent does in a working day, in four businesses like yours
Each journey shows the agent at work: who it talks to, what it decides, what it books and when it hands over to your team.
Illustrative journeys. Agents follow the scripts, rules and limits you approve.
Why Turtle
Six reasons businesses build their AI agents with Turtle
Chatbot tools give you software to configure. We deliver an agent that does a measurable job inside your business.
Starts with one measurable use case
A workshop picks one job, measures today's baseline and sets a target before anything is built.
- Turtle
- A goal first, then the agent
- Bot tools
- A bot first, a goal later
Works inside your systems
The agent reads and updates your CRM, ERP, hospital or booking system and calendar, including Terrapin, SAP, Oracle and Odoo.
- Turtle
- Real records, updated live
- Bot tools
- A separate bot that copies data
One agent on every channel
Voice, WhatsApp, website chat and email share one memory of the customer.
- Turtle
- One conversation, any channel
- Bot tools
- A different tool for each channel
Speaks your customers' language
English, Hindi, Gujarati and more. Your business rules are written in plain English, not code.
- Turtle
- Natural replies in their language
- Bot tools
- English-only scripts
Guardrails and clean handover
Limits on prices, promises and advice, with urgent and unusual cases passed to your team with full context.
- Turtle
- Safe answers, smooth handover
- Bot tools
- Customers stuck in loops
Measured on business results
Bookings, resolutions and collections, reviewed every week and tuned from real conversations.
- Turtle
- Bot tools
- Counted by chats handled
Image · 16:9Screen recording or screenshot of the agent booking an appointment and updating your system
Built on Terrapin's agentic AI platform
Our agents run on Terrapin, an AI orchestration layer that lets several agents work together and talk to many systems through one chat window. You get agents that are trained in plain English and connected to the systems you already run.
Services included
Two families of agents, built and run by one team
Sales and booking agents bring in revenue. Service and operations agents cut the workload on your team. Most clients start with one agent and add the next once results are in.
Win more customers
Sales and booking agents
Agents that reply to every enquiry within minutes, qualify it and put a booking or meeting in your calendar.
Measured bySpeed to lead and enquiry-to-booking rate
Lead qualification agent
Calls or messages every new lead within minutes and finds the ones ready to buy.
- Calls or WhatsApps new leads from ads, portals and forms
- Asks your qualifying questions: need, budget, timing
- Scores each lead and books meetings or site visits
- Follows up until a clear yes, no or booking
- Updates your CRM with notes and next steps
Reception and appointment agent
A receptionist that never misses a call, also called the Digital Receptionist.
- Answers calls and chats 24 × 7, including after hours
- Books, moves and cancels appointments in your calendar
- Sends confirmations, directions and reminders
- Calls back no-shows to rebook
- Routes urgent cases straight to your duty team
Marketing agent
The Digital Marketeer: plans and drafts campaigns your team approves.
- Drafts the monthly campaign and content plan
- Writes posts, ads and WhatsApp broadcasts in your voice
- Segments customers for offers and reminders
- Sends approved campaigns on schedule
- Reports what worked each week
Serve and operate
Service and operations agents
Agents that resolve routine requests, collect payments and give your staff answers from your systems.
Measured byResolution rate and hours saved
Customer service agent
Resolves the questions and requests that fill your inbox and phone lines.
- Answers FAQs, policies, prices and timings
- Shares order, booking and ticket status from your systems
- Creates tickets, returns and exchanges
- Escalates complaints to the right person
- Asks for feedback after each resolution
Billing and collections agent
Gets invoices, fees and instalments paid on time, politely.
- Reminders before and on the due date
- UPI and card payment links in the message
- Voice calls for overdue amounts
- Records promises to pay and follows up
- Updates payment status in your accounts
Team assistant
One chat window where staff ask questions of all your systems.
- Ask in plain language: what is pending for dispatch today?
- Answers from ERP, CRM, HR and service systems
- Works in English, Hindi, Gujarati and more
- Respects each user's access rights
- Creates simple records, like a leave request or a ticket
Custom apps and integration
When an agent needs a screen or a connection that doesn't exist yet.
- Dealer, customer and partner portals
- Field sales and service apps
- Approval and workflow apps
- ERP, CRM, payment and messaging integration
- Legacy systems connected through APIs
Also available:WhatsApp Business API set-upKnowledge base clean-upCall recording analysisCRM clean-upStaff training
Usage-based charges for calls, messages and AI processing are billed at actuals, separately from Turtle's fees.
Our work
Results our clients can count
Each story shows the job the agent took on and the numbers that moved. Ask us for the full case in your workshop.
Image · 16:10Hospital reception or the agent's call log
Healthcare · Pune
[Client name]: after-hours calls answered and booked by an AI receptionist
[X%]after-hours calls booked
[X sec]average answer time
Image · 16:10Sales dashboard with lead scores
Real estate · Lead qualification
[Client name]: every portal lead called within minutes
[X min]time to first call
[+X%]site visits
Image · 16:10Payment reminder on WhatsApp
Education · Collections
[Client name]: fee reminders and calls handled by an agent
[X%]paid on time
[X hrs]staff time saved a month
Brands we work with
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Bracketed figures are placeholders. Replace them with approved client numbers before publishing.
Industries
Agent playbooks for the way your industry works
We start from agents built for your industry's conversations, then train them on your services, prices and rules.
ROI
What the differences are worth: AI agents vs more staff vs a chatbot tool
The comparison shows where each option stops. The calculator puts a number on the enquiries you lose today and the hours your team spends on routine conversations.
| What you get | Hire more staff | Chatbot tool | Turtle AI agents |
|---|---|---|---|
| Hours covered | Office hours, with leave and attrition | 24 × 7, chat only | 24 × 7, voice, WhatsApp, chat and email |
| Languages | Whoever you hire | Mostly English | English, Hindi, Gujarati and more |
| Works with your systems | Staff switch between screens | Limited, often copy and paste | Reads and updates your CRM, ERP and calendar |
| Follow-up | When someone remembers | One reminder | Until a clear outcome |
| Set-up | 2 to 3 months to hire and train | You configure it | Workshop, pilot and launch in weeks |
| Quality | Varies by person | Fixed scripts | Reviewed and tuned every week |
| Cost as you grow | Rises with every hire | Per seat or per chat | Monthly fee plus usage at actuals |
How to hire Turtle
Six steps from workshop to a working agent
We start small, measure honestly and scale only what works. Most pilots go live within five weeks.
- 1Week 0 · 45 minutes
Introductory meeting
You tell us where customers wait, where staff time goes and what systems you use.
You getA shortlist of use cases worth testing
- 2Week 1
Use-case workshop
We pick one use case, map the conversation and measure today's baseline.
You getA one-page use case with a target and success measure
- 3Week 2
Proposal and pilot plan
Scope, channels, integrations, guardrails, timeline and fee for a paid pilot.
You getA written pilot plan with go-live criteria
- 4Weeks 2 to 5
Build the agent
Scripts, knowledge base, business rules, voice and language, integrations and testing on real scenarios.
You getAn agent you have tested and approved
- 530 days live
Pilot and measure
The agent goes live on real customers. We review conversations every week and tune it.
You getResults against the baseline
- 6Day 90 onwards
Scale
Roll out to more channels, branches or use cases, based on the pilot's numbers.
You getA roadmap for the next agents
Our working rhythm
A fixed cadence, so you never chase us for an update.
WeeklyConversation review
- Sample of real conversations
- Fixes and new answers
- Escalations reviewed
MonthlyKPI review
- Results against targets
- Usage and cost
- Next improvements
Every 90 daysValue review
- Business impact
- Next use case
- Honest go or no-go
FAQ
Questions teams ask before going live with AI agents
Can't find yours? Ask us directly.
Will customers know they are talking to an AI?
We recommend the agent introduces itself as a virtual assistant. Customers care most about a fast, correct answer and an easy way to reach a person, and the agent offers both.
Which languages does it speak?
English, Hindi, Gujarati and other Indian and international languages. It can switch language when the customer does.
What happens when the agent doesn't know the answer?
It says so, collects the details and hands over to your team with the full conversation. It never invents prices, promises or medical or financial advice outside what you approve.
Can it use our existing phone number and WhatsApp?
Usually yes. We can forward your existing number or set up a new one, and connect your WhatsApp Business account through the official API.
Which systems can it connect to?
Terrapin, Odoo, SAP, Oracle, popular CRMs and booking systems, Google and Microsoft calendars, payment gateways and most systems with an API. We confirm this in the workshop.
How is our data protected?
The agent only gets access to what the use case needs. Data handling, storage and confidentiality terms are written into the agreement before go-live.
Do we need to buy Terrapin?
No. The platform is included in the service. If you later want to run agents yourselves, Turtle can set up Terrapin as its reseller.
How is it priced?
A one-time set-up fee, a monthly fee for the agent and its upkeep, and usage-based charges for calls and messages at actuals. The proposal shows all three.
Find the one conversation worth automating first
Book a use-case workshop. We map where customers wait and staff time goes, measure the baseline and agree the first agent to build.
